Soko Glam Reviews

2.4

/5.0

21 customer reviews

29 %

reviewers recommend

Soko Glam

Soko Glam, known for its K-beauty skincare, cosmetics, tools, is rated 2.4 out of 5. The rating reflects how Skincare enthusiasts, beauty lovers view their experience with Soko Glam. Reviews of Soko Glam are verified before publication.

How would you rate Soko Glam?

21 Reviews on Soko Glam

by Amanda573

Aug 25, 2022

Bad support team

I had to wait for 3 weeks to get the package. No proper response from the support team. The product is good but it took me ages to try it out.

by Yolanda Jenkins

Aug 12, 2022

Canadian experience: Great

I had a great experience with this company. I ordered on July 24 and received on July 28, delivered by Canada Post. I was able to track directly through the website tracking link. The majority of the delivery was through DHL and then my local mail service takes over. My items were well packaged and had all necessary safety seals. Be aware all priced are in USD. I have purchased from them again. Great selection on products I can’t buy in store or are not available in Canada.

by Eva D.

Jul 18, 2022

Feel like I have been scammed

Feel like I have been scammed. Wouldn't touch this company. Awful customer service and false advertisement. I am now out of pocket and no one is answering.

by Janet

Mar 10, 2022

Don't waste your money

I tried the Then came you lip mask. It doesn't work. I think it makes my lips feel worse. Simple aquaphor is better. I have to pay to return and if half the product is used they don't refund. My lip mask came in a tube that is not see through. They're a joke. Don't waste your money.

by Zachary053

Jun 21, 2021

I purchased a product similar to…

I purchased a product similar to another product I use regularly. This is supposed to be the same ingredients. These ingredients usually cause a peeling/exfoliation within days. I bought a package of 3. None of them worked. I contacted the company to let them know that it was either a defective batch or one of those that really don't use the products on the label. I was basically told too bad. I want to warn you that you are probably receiving a product from China and it is doubtful that the actual product you think you are getting is what you will receive. I won't order from Soko Glam again and I wanted to warn any other pontential customers to not waste their month.

by Clark

Jan 26, 2021

Excellent Information, Excellent Products

Soko Glam has an incredible user interface that provides easy navigation, easy access to great, relevant products, and pleasing aesthetics. Their products are curated Korean skincare products, and each item has a wonderful, helpful description of the items uses and potential reasons it would be a fit for the buyer. The products themselves and the shipping are all top notch as well.

by Hoffman

Dec 27, 2020

Amazing

I've ordered from here many times. It usually takes about one week for my parcel to arrive. Their customer service is amazing, and the products are all authentic. If you have the browser app honey, I don't pay too much with the coupons. If I ever need recommendations I just email them or set up a free consultation. Overall, the products, website, and service is great.

by Arianna Peck

Nov 03, 2020

Received products however

Received products however, their customer service is horrible. They advertised a free product you get if you buy so much, never received it. No number. Emailed them several times. Never received any help. I don't usually like to complain about companies but if I knew I would not get the free product, I would not have bought as much as I did.

by Sophie Johnson

Aug 28, 2020

Awful Experience

I spent an hour on the website, super excited about picking out the most highly rated products. I placed my order and it was cancelled by Soko Glam days later. I sent an email asking for help and was brushed off with a generic response. I spent more time to re-place my order and they cancelled it again. I sent another email to ask why and was ignored. HORRIBLE/ NON-EXISTENT CUSTOMER SERVICE.

by Dylan W.

Aug 05, 2020

I really liked the concierge service and the followup to my questions and request for additional products.

I really liked the service and recommendations. I ordered the products and noticed a change in my skin within 2 days. One thing is that some of their products are not cruelty-free. So for my next concierge appt. I will be sure to ask that all recommendations be cruelty-free. You live and you learn.

Soko Glam Q&A

What products from Sokoglam.com would you suggest buying?

It's pretty cool that sokoglam puts together kits (like the 10-step korean skin care routine set or the "Best of k-beauty essentials set") with products from different brands. They do their own mix and match and even though they're expensive, you do save more than you would if you bought each item individually. I've only been using the 10-step skincare routine for normal skin for a month, and it has done wonders. I used to get pretty bad discoloration but my skin is now extremely smooth and healthy.

by Carmen623 - November 15, 2018

I absolutely love the Skin Food Rice Mask Wash Off and the Etude House Moistfull Collagen Cream. Sokoglam always gives a free sample with every purchase so you get to try out products without paying and see which ones you like.

by Nelson180 - November 02, 2018

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How is their customer service?

I've never been disappointed with Sokoglam. Shipping is fast and customer service is fabulous. I fully trust this website.

by White - November 13, 2018

Sokoglam is usually pretty good, but with my last order from them they changed their return policy without notifying me. I was not aware that I would have to pay for return shipping and thought that I'd receive store credit. They should really fix that..

by Kevin H. - November 08, 2018

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